Shipping Policy

Last Updated: July 20, 2026

At Velvete Therapy, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

• Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).

• During promotions, holidays, or periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

South Africa

• Major cities: 5-10 business days

• Regional and outlying areas: 7-15 business days

Please note that these are estimated delivery times and may vary depending on the courier and your location.

Shipping Costs

We offer free shipping on all orders. Any applicable offers will be displayed on our website. 

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking details so you can monitor your delivery.

If you haven't received your tracking information within a few days of placing your order, please contact our support team.

Delivery Information

Please ensure that your shipping address and contact details are correct before completing your purchase.

Velvete Therapy cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Delays

While we strive to meet our estimated delivery times, unforeseen circumstances such as severe weather, courier delays, public holidays, or high shipping volumes may occasionally affect delivery schedules.

We appreciate your patience and understanding should this occur.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Include:

• Your order number

• A description of the issue

• Photos of any damaged items (if applicable)

We'll work with the courier to investigate and help resolve the issue as quickly as possible.

International Shipping

At this time, Velvete Therapy ships within South Africa only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

We're always happy to help and appreciate you choosing Velvete Therapy.